Case Study: IWP cuts Salesforce admin costs 40% with Everpeak Partners and Claude

IWP cuts Salesforce admin costs 40% with Everpeak Partners

IWP, an online pharmacy selling to employers, faced significant challenges after a decade on Salesforce. Their platform had become inefficient due to accumulated technical debt and manual processes, requiring a full-time administrator just for upkeep. The configuration no longer fit the needs of their sales, marketing, and operations teams, and the results were not matching their investment. They engaged Everpeak Partners to serve as a third-party admin and leverage their expertise.

Everpeak Partners took over administration and utilized Claude Code to write the bulk of the new configuration and code against the live org. A key part of their solution was that every generated change was reviewed by a human developer and administrator before deployment. This approach successfully caught errors and ensured the solution fit IWP's specific business needs. The impact was substantial: IWP eliminated the cost of a full-time administrator, achieving a 40% lower cost, and replaced thousands of hours of manual work, leading to increased adoption and satisfaction across all teams.

IWP