Case Study: Hirsch Solutions cuts lead response time to 1 minute with Everpeak Partners and Salesforce

Hirsch Solutions cuts lead response from 22 hours to 1 minute with Everpeak Partners

Hirsch Solutions, a U.S.-based leader in apparel decoration technology, faced significant challenges following a failed Salesforce implementation. Their sales team lacked standardized workflows and reliable data, which hindered reporting and visibility into deals. They engaged vendor Everpeak Partners to overhaul their inefficient Salesforce environment and establish a cohesive sales operations process.

Everpeak Partners modernized the lead-to-contract cycle by integrating Salesforce with DocuSign and building custom automations for territory assignment. This solution dramatically improved efficiency and data quality. The results were immediate: Salesforce adoption jumped from 55% to 85%, lead response time plummeted from 22 hours to under one minute, and each quote was generated 10-15 minutes faster, giving leadership trustworthy data and dashboards.

Hirsch Solutions