Case Study: Vox improves payment collections and automates client communications with Everlytic

Vox Uses Everlytic to Automate Client Comms, Improve Payment Collections & Scale Business

Vox, a telecommunications provider, faced the challenge of managing a high volume of client communications related to billing and account support. To improve payment collections and operational efficiency, they needed to automate these critical notifications and integrate the process with their existing Operations and Business Support Systems (OSS/BSS). They partnered with the vendor Everlytic to utilize its transactional messaging platform for email, SMS, and voice broadcasting.

Everlytic’s solution involved a deep API integration with Vox's OSS/BSS to automatically send system-generated messages for events like payment reminders, suspension warnings, and order confirmations. This automation provided clients with timely, relevant information while giving Vox’s team the ability to track engagement for dispute resolution. The results for Vox included a lighter load on customer service agents, improved payment collections, enhanced operational efficiency, and greater capacity to scale its business.

Vox

Robyn de Keijzer

Debtors Manager