Case Study: HomeServe cuts DSAR review time by 50% with Everlaw

How HomeServe Reduced Time Spent on DSARs by 50%

HomeServe, a UK-based multinational home-emergency repairs and improvements organisation, needed a better way to handle a growing volume of data subject access requests (DSARs). Its HR team was relying on a manual, time-consuming process for reviewing documents, redacting sensitive information, and coordinating data searches with IT, which made it difficult to stay focused on core employee support work. Everlaw provided the edisclosure technology used to modernize this process.

With Everlaw, HomeServe introduced project templates, batch redactions, and a more streamlined workflow for searching, reviewing, and delivering requestor data securely. The result was a 50% reduction in DSAR turnaround time, cutting completion from 30 days to two weeks. Everlaw helped HomeServe save time, reduce manual effort, and free the HR team to focus on higher-value work.

HomeServe

Melissa Holt

Lead Human Resources Assistant