Case Study: Leading Multinational Company achieves scalable multilingual customer support with Everise

Leading Multinational Company - Customer Case Study

Leading Multinational Company partnered with Everise to scale customer experience across multilingual markets in Asia. As growth expanded into new countries and language groups, the company needed a way to support customers efficiently without overloading its existing call center or relying on a fragmented legacy support model. Everise’s multilingual hubs and AI-enabled customer support capabilities were used to address the challenge.

Everise implemented a multilingual chatbot and live chat solution powered by its NLU engine and exage digital CX platform, integrated with support and ticketing systems to handle routine inquiries in local languages. The solution reduced call centre escalations by 70% within four months, improved 24/7 support availability, and helped deliver up to 30% cost savings for customer service while supporting faster, more scalable multilingual operations.