Case Study: a leading cloud CRM service provider automates remote device recovery with Evercycle

How the recovery of 9,200 devices from 3,300 locations for a cloud CRM was automated and tracked seamlessly

a leading cloud CRM service provider faced a significant challenge when off-boarding over 7,000 remote employees. They needed to immediately recover nearly 10,000 corporate devices from 3,360 locations within 48 hours, a complex logistical task they presented to an ITAD partner. The partner turned to Evercycle to automate this highly manual process, which traditionally would have required massive resources and been prone to error.

Utilizing the Evercycle platform, the ITAD partner automated the entire workflow, from bulk uploading a device manifest to intelligently routing return kits. The solution enabled the creation of 12,000 shipments in less than 24 hours without manual data entry. Evercycle’s system provided real-time tracking and streamlined the receiving process. The results were profound: the partner saved an estimated $288,000 in labor costs, recovered $4.5 million in asset value, and avoided five months of project time, all without needing additional resources or overtime.