Case Study: Hilton streamlines contact management with Evercontact

Hilton franchises and manages a large variety of resorts and hotels

Hilton Worldwide Holdings Inc., the global hospitality company behind Hilton’s portfolio of hotels and resorts, needed a better way to capture contact information from inbound emails and organize it into a centralized CRM. Hilton faced the challenge of manually building accurate contact profiles for associates and prospects, which was time-consuming and prone to human error. Evercontact provided its Pro Solution to address this need.

Evercontact’s Pro Solution automatically extracted contact details from email signatures, added them to Hilton’s address book and CRM, and kept existing records updated when information changed. As a result, Hilton streamlined contact management across its marketing tools, saved countless hours of manual work, and improved CRM accuracy by automatically adding new contacts and updating existing ones.

Hilton