Case Study: Airbnb keeps host and guest contacts up to date with Evercontact

Airbnb - Customer Case Study

Airbnb needed a way to keep host and guest contact information accurate across its CRM, support, and billing systems. The company turned to Evercontact Enterprise to help automatically update and centralize contact data so teams could work from a more reliable database.

Evercontact implemented direct CRM integration and a contact centralization system that synced updated email and contact details automatically. As a result, Airbnb was able to keep host and guest information continuously updated and consolidate records for support and billing, creating a more efficient centralized CRM workflow.

Airbnb