Case Study: Worldpay cuts IT callout time from 46 minutes to 3 minutes with Everbridge IT Alerting

Worldpay - Customer Case Study

Worldpay, a global payments technology company that processes over 40 billion transactions annually across 146 countries, needed to reduce the time to mobilize technical responders during outages. Their global IT team’s manual callout process took an average of 46 minutes to identify, locate, and engage the right resources—exposing the company to significant financial and reputational risk during major incidents.

Worldpay implemented Everbridge IT Alerting, integrating it with their CRM and replacing a complex on‑call calendar. Automated engagement and configured monitoring alerts cut the average callout time from 46 minutes to 3 minutes, streamlined contact discovery, and ensured immediate notification of incident management and relevant technical teams.

Worldpay

David Valerius

Communications Manager