Case Study: ViaSat achieves optimized on-call scheduling and faster incident response with Everbridge xMatters

ViaSat optimizes scheduling with xMatters

ViaSat, a global communications company supporting customers around the world, faced the challenge of coordinating on-call schedules and rapidly contacting the right people across many teams and time zones. With about 200 users relying on distributed shifts and frequent absences, they needed a stable, easy-to-manage system to reduce confusion and speed up incident response.

By deploying xMatters and integrating it with Slack and mobile notifications, ViaSat built customizable on-call rotations, shifts, and workflows that surface who is on duty and notify them immediately. The result was faster response and resolution times, significant time savings for engineers, straightforward onboarding for users, and a reliable scheduling system that improved coordination across teams.

ViaSat

Nikita C.

Software Qa Analyst