Case Study: Hyperwallet Systems, Inc. reduces MTTR and resolves IT incidents faster with Everbridge IT Alerting

The Best Performing Businesses Resolve IT Incidents Faster

Hyperwallet, a San Francisco–based fintech that provides a global payout platform, must deliver reliable web and mobile payment experiences worldwide. When IT issues threaten those experiences, the company found its previous reliance on internal messaging alone was insufficient for predictable, fast incident response and wanted a multi-contact, repeatable notification process to reduce Mean Time to Resolve (MTTR).

Hyperwallet implemented Everbridge IT Alerting, a cloud notification and collaboration platform that automates targeted alerts, on-call routing, escalations and one-click conference bridges. The easy-to-configure solution lets incident managers engage the right resolvers within minutes, significantly reducing MTTR, improving end-user experience and customer satisfaction, with plans to extend the system across business teams.

Hyperwallet Systems, Inc.

Lloyd McMullen

SVP Service Delivery