Case Study: Stockholm Vatten achieves improved crisis readiness and continuous water service with Everbridge Crisis Commander

Stockholm Vatten - Customer Case Study

Stockholm Vatten (Stockholm Water Company), established in 1861, supplies and treats drinking and wastewater for over 1.2 million people and maintains 5,300 km of water and sewer systems across the Stockholm region. Serving multiple municipalities exposed gaps in coordination and rapid emergency response, prompting the need for annual crisis-management exercises and a tool to keep plans current and mass-notify thousands of stakeholders during incidents.

The company implemented Crisis Commander alongside an annual training program, creating a centrally stored, remotely accessible repository for plans and procedures with an automated update engine and notification workflow. As a result, staff are regularly trained, documents stay up to date, and Stockholm Water is more confident handling severe incidents—recently even shutting down its largest drinking-water plant during an exercise to validate continued service delivery.

Stockholm Vatten