Case Study: Sharp HealthCare achieves faster, unified major-incident communication with Everbridge

Sharp HealthCare expedites end user communication with xMatters

Sharp HealthCare, San Diego’s leading healthcare provider with about 2,700 affiliated physicians and more than 19,000 employees, faced slow, manual and inconsistent major-incident communications. Paging, on-call rotations and incident updates required manual syncing across multiple platforms, increasing response time and the risk of human error.

Sharp integrated xMatters with Atlassian Statuspage using xMatters Flow Designer and Ivanti so a single update now pushes unified messages to customer groups, Statuspage and an intranet widget in under a minute. The automation improved Time to Respond, reduced helpdesk load, gave frontline staff faster access to current information, and has prompted plans to expand xMatters workflows across other ITSM areas.

Sharp HealthCare

Caitlin Cummings

Enterprise Incident Program Manager