Case Study: University of California Irvine Health achieves reliable real-time critical notifications with Everbridge Engage

Real-time Notifications Provide Critical Link in Healthcare Operations

University of California Irvine (UCI) Health is a 411‑bed academic medical center and primary teaching hospital for UC Irvine School of Medicine, supporting roughly 7,000 staff across Orange County. After a previous notification tool proved inconsistent and was decommissioned, the organization faced a serious risk: critical operational and unscheduled outage messages were not reliably reaching staff, and maintaining EMR availability was a top priority.

UCI Health deployed Everbridge Engage—using Desktop Alerts, scrolling Desktop Tickers and Screensavers—integrated via API into their intranet so administrators can target specific departments. The channels provide layered, real‑time messaging for scheduled maintenance and unexpected outages (alerts can override full‑screen apps), reduced help‑desk call volume, simplified large‑user management, and noticeably improved the speed and reliability of critical communications—even during a 12‑hour data‑center outage.

University of California Irvine Health