Case Study: PIH Health achieves rapid emergency notifications and swift staff mobilization with Everbridge

PIH Health - Customer Case Study

PIH Health is a regional nonprofit healthcare network serving more than 2.1 million patients across Los Angeles and Orange Counties, operating two hospitals and a large outpatient and specialty system. As a designated disaster resource center with over 5,200 employees, PIH Health needed a faster, more reliable way to notify large, varied groups during emergencies; their previous communications were slower, fragmented across channels, and reached fewer people.

PIH Health implemented Everbridge’s Unified Critical Communication Suite and mobile app to send one authoritative message across email, text, voice and other pathways, reaching 5,200+ staff rapidly. The platform is used for Code Triage, crisis team mobilization, staffing alerts and contractor/volunteer notifications; results include faster delivery, broader reach, quicker command-center activation, reduced misinformation and the ability to trigger responses remotely.

PIH Health

Carole Snyder

Program Manager, Emergency Preparedness