Case Study: Northeast Utilities achieves reliable emergency and daily incident communications with Everbridge

Northeast Utilities - Customer Case Study

Northeast Utilities, New England’s largest utility serving more than 3.6 million electric and gas customers, needed a reliable way to communicate during major storms and other incidents when cell towers and phone lines were overwhelmed or unavailable. With mature business continuity plans in place, the company still faced the challenge of quickly reaching and coordinating employees and customers across a large service area in adverse conditions.

Northeast Utilities implemented Everbridge for emergency and daily incident communications; the platform delivers messages even when networks are impaired, supports internal coordination, large-scale exercises, prebuilt message templates, and continuously updated call lists. As a result, administrators trusted the accuracy of contact data, routine non‑emergency use kept teams practiced, and the utility achieved faster, more reliable notifications that kept staff aligned and improved response to critical events.

Northeast Utilities

Ed Goldberg

Business Continuity and Disaster Recovery Manager