Case Study: Northbrook achieves rapid, automated emergency and community alerts with Everbridge

Northbrook - Customer Case Study

Northbrook, Illinois, a village of about 33,400 whose daytime population balloons with thousands of employees, needed a faster way to reach both residents and the large business community during emergencies and routine public-service events. The previous system required manual cost calculations and approvals for call-outs, delaying critical notifications and limiting timely communication.

The village implemented Everbridge to power "Northbrook Notify," enabling automated, multi‑channel alerts for tornadoes, road closures, events and more without lengthy approvals. An extensive awareness campaign across bills, media, social channels and business licensing drove opt-ins and engagement; the system has delivered faster outreach and real-world impact—most notably helping locate a missing special‑needs child within an hour.

Northbrook

Cheryl Fayne-dePersio

Communications Manager