Case Study: Nation's Leading Public Safety Answer Point (PSAP) Agency achieves 50% faster, error-free critical messaging with Everbridge Incident Communications

Nation’s Leading Public Safety Answer Point Agency - Customer Case Study

A high-volume Public Safety Answering Point (PSAP) agency was hampered by manual, error-prone processes that delayed delivery of critical messages. The agency needed targeted group notifications, a consistent, easy-to-use messaging workflow for staff of varying experience, and automated scheduling to replace spreadsheets and manual call trees.

Everbridge Incident Communications delivered guided incident workflows, customizable prompts and templates, automated communication plans, and audit-ready reporting with a unified incident dashboard. The solution standardized and sped up notifications, resulting in a 50% reduction in critical message delivery time and reliable, error-free outreach to the right responders and stakeholders.