Case Study: West Milton Police Division achieves rapid, affordable mass notifications to residents with Everbridge

Mass communications from the West Milton police division

West Milton Police Division, a nine-officer department serving just under 5,000 residents in Ohio, lacked a mass-communication system and relied on Facebook posts and sirens. That approach proved ineffective — residents missed tornado warnings, and a weather-related cancellation of the town’s Halloween event created widespread confusion and a flood of calls — prompting the need for a compliant, reliable mass-notification solution.

After evaluating options, the city implemented Everbridge for its broad capabilities and affordability, with buy-in from police, city council, fire and parks departments. Everbridge enabled direct resident alerts, targeted internal staff messaging, easy opt-in by phone, and cross-department use while staying under budget, improving speed, reach and clarity for events and emergencies.