Case Study: Global Manufacturing Company achieves rapid data-breach containment and minimized downtime with Everbridge's Crisis Commander

Major Manufacturer Uses Crisis Commander to Combat Data Breach

A major global manufacturing company faced a late-Friday data breach when IT discovered malware that may have exposed employee credentials and possibly compromised internal systems, including email. Concerned that an email alert could tip off the attackers, the company’s North American security manager quickly needed a secure way to notify and assemble the right incident-response team.

They used Crisis Commander (hosted outside the company network) to send SMS and voice alerts to hundreds of team members, convene a virtual meeting, and activate a “Possible Data Breach” agenda and pre-established response plans. The platform logged notifications, decisions and task assignments in real time, allowed on-the-fly plan adjustments, and enabled continuous coordination through the weekend—helping the team respond securely and minimize business interruption.