Case Study: Loomis US achieves resilient operations and timely customer alerts with Everbridge

Loomis - Customer Case Study

Loomis US is the largest integrated cash-distribution network in the U.S., with nearly 200 locations, 10,000+ employees and 3,000+ vehicles serving banks and retailers nationwide. Because cash availability and field operations are mission‑critical, Loomis needed a dependable incident‑notification system to coordinate internal response teams and promptly inform customers about service impacts during regional and local emergencies.

After vetting providers, Loomis deployed Everbridge to automate internal and customer alerts, maintain contact lists, and deliver standardized, templated messages to customers and the company website. Everbridge supported pre‑staging and command‑center coordination during Hurricanes Matthew, Harvey and Irma, enabled twice‑daily status updates, faster employee notifications with accountability, and earned customer praise while materially improving Loomis’s continuity and operational resilience.

Loomis

Randy Sheltra

Senior Vice President Risk Management