Case Study: London Metal Exchange achieves reliable critical communications and reduced IT downtime with Everbridge

London Metal Exchange - Customer Case Study

The London Metal Exchange (LME), founded in 1877 and headquartered in London with over 300 staff, is the leading European open‑outcry commodities exchange and a global price benchmark for base metals. Having relied on one‑way SMS tools, LME needed a more intuitive, two‑way mass notification system to deliver targeted, rapid alerts that protect employee safety and reduce IT downtime during emergencies.

LME implemented Everbridge’s mass notification platform—a multifunctional, easy‑to‑use solution with smartphone app delivery—and completed deployment in about one month with in‑depth support and training. The platform has been used for incidents such as train strikes, a site evacuation, and monthly continuity testing, improving response times, minimizing operational impact, and earning positive user feedback while becoming a core part of LME’s business continuity strategy.

London Metal Exchange

Phil McDermott

Recovery Services Manager