Case Study: Kentucky Farm Bureau Insurance achieves uninterrupted operations and faster emergency communications with Everbridge Aware

Kentucky Farm Bureau Insurance - Customer Case Study

Kentucky Farm Bureau Insurance (KFB), which serves more than 460,000 Kentucky families and businesses across 120 counties, faced recurring challenges keeping operations and people safe during major weather events. Dean Gardenhire, Corporate Contingency Manager, had to coordinate rapid responses during incidents like Hurricane Ike and a severe ice storm while contending with power outages, inconsistent contact data, and messages that didn’t always reach or resonate with staff and field teams.

KFB implemented the Everbridge Aware emergency notification system and improved processes—regularly updating contacts, creating prewritten message templates, using targeted groups, and leveraging Everbridge’s one‑touch conference bridge and response tracking. The result was faster, clearer communications, uninterrupted business operations during crises, complete incident records for post‑analysis, and a streamlined, repeatable process that became standard for office closures and emergency coordination.

Kentucky Farm Bureau Insurance

Dean Gardenhire

Corporate Contingency Manager