Case Study: Kansas City International Airport achieves rapid incident response — cutting notifications from 20+ minutes to under 2 with Everbridge

Kansas City International Airport - Customer Case Study

Kansas City International Airport (KCI), a major Midwestern hub handling more than 10 million passengers a year, faced outdated communication procedures that lacked automation and accountability. Manual call trees and radios led to slow, error-prone notifications during incidents, with important alerts previously taking more than 20 minutes to reach responders.

KCI implemented Everbridge’s Unified Critical Communication Suite to automate alerts, provide customized workflows and drop-down response paths, and deliver accurate, timestamped reporting. The system cut notification time to under two minutes, reduced human error, improved tenant and airline notifications during disruptions, and gave management the reporting needed for compliance and continuous improvement.

Kansas City International Airport

Justin Bond