Case Study: John Dempsey Hospital achieves faster critical communications and regional emergency coordination with Everbridge

John Dempsey Hospital - Customer Case Study

John Dempsey Hospital at the University of Connecticut is a full-service academic medical center — home to the region’s NICU, neonatal transport, and the only full emergency department in the Farmington Valley — that needed a reliable way to deliver critical communications. The hospital faced challenges around timely staffing requests and backfills (especially when transport teams were deployed), rapid IT downtime notifications, and coordination with regional healthcare stakeholders during routine and emergency events.

John Dempsey implemented Everbridge to send multi-device notifications, track message delivery, and coordinate responses across the hospital and the region. The system sped IT outage alerts, streamlined staffing backfills, reduced workflow disruption and frustration, and improved regional emergency preparedness and information sharing, helping the hospital maintain patient care and operational continuity.

John Dempsey Hospital

Mark Petrone

Environment Care Safety Officer