Case Study: Jefferson County, Alabama achieves a 97-patient hospital transfer in under 6 hours with Everbridge Nixle Community Engagement

Jefferson County Emergency Management Agency Successfully Uses Nixle Community Management in Hospital Transfer Process

Jefferson County Emergency Management Agency (JCEM) coordinated the complex transfer of Trinity Hospital’s patients to the new Grandview Medical Center, a move that required synchronizing 18 agencies, hospital staff and the public along busy U.S. Highway 280. With 97 patients who could not be discharged and a need to maintain continuous medical care, JCEM faced the challenge of delivering timely, accurate information to all stakeholders to ensure safe, efficient transports.

JCEM deployed Nixle Community Engagement from Everbridge, using the keyword “Grandview” to 888777 to rapidly build a 700+ opt-in audience and send real-time alerts. Instant notifications (e.g., “Ambulance package 9 is leaving Trinity”) reached Grandview staff in under 30 seconds, allowing them to prepare for incoming patients—enabling the coordinated transfer of all 97 patients in under six hours after a year of planning and public cooperation.

Jefferson County, Alabama

Jim Coker

Director