Case Study: Jackson National Life Insurance achieves 24/7 reliable mass notifications for 5,000 employees with Everbridge

Jackson National Life Insurance Company - Customer Case Study

Jackson National Life Insurance, a financial services firm marketing products across 49 states and D.C., needed a reliable way to communicate with 5,000 employees at 14 locations as part of its business continuity plan — particularly for network outages and severe weather events that require office closures and staff safety checks.

Everbridge’s web‑hosted notification platform gives Jackson 24/7 multi‑channel alerts, polling and delivery reporting. The company uses it routinely for weather closures, annual tests and awareness campaigns; reporting identifies undelivered messages so managers can follow up, greatly reducing manual effort and ensuring timely, organization‑wide communication.

Jackson National Life Insurance Company

Vanessa Fineis

Business Continuity Management