Case Study: New York-based International Law Firm achieves continuous staff communication and rapid emergency notifications with Everbridge

International law office rates Everbridge 10/10

A New York–based international law firm with about 200 employees (90% in New York and seven other offices worldwide) faced recurring continuity and safety challenges—from Hurricane Sandy and system outages to local incidents like an active shooter and transit strikes—that made reliably reaching staff outside the firm’s network essential. Their prior notification tools and email were slow or unusable in high-stress situations, so they needed a faster, more dependable mass-communication solution.

The firm implemented Everbridge Mass Notification and has used it for over six years to send targeted texts and alerts by office, department, or role, and as a fallback when systems like Outlook are down. The platform improved productivity, eliminated hundreds of help-desk calls during outages, proved stable and scalable, and is credited with strengthening employee safety and organizational resilience—earning a 10/10 rating from the firm.