Case Study: Humber Emergency Planning Service achieves faster, coordinated emergency response with Everbridge

Humber Emergency Planning Service - Customer Case Study

Humber Emergency Planning Service is a local authority emergency planning team serving four unitary authorities in the Humber region, responsible for ensuring emergency management and business continuity arrangements are in place. The team struggled with a slow, costly and hard-to-use mass notification platform that made it difficult to alert the right responders quickly, coordinate multi-agency action, and reach people off their desks — often requiring lengthy phone calls or emails to pull a response together.

Everbridge provided a simple, mobile-friendly communication platform that sends multi-channel alerts and enables two-way messaging, group targeting by contacts, and event-threaded communications. The service cut notification and coordination time dramatically (used effectively during an avian influenza response), reduced costs versus the previous system, made training quicker, and let administrators add contacts and form targeted groups on the fly so staff can focus on managing incidents rather than chasing people.

Humber Emergency Planning Service

Richard Hawksworth

Humber Emergency Planning Officer