Case Study: American Hospitality Holding Corporation achieves 80% faster incident response and reduces downtime costs by up to $27,000 per minute with Everbridge IT Alerting

How we Save $27,000 Per Minute with Everbridge IT Alerting

This large American hospitality holding company franchises more than 6,300 hotels (500,000+ rooms) across 35+ countries. Its Data Center Operations team monitors critical systems like the Reservation System 24x7, where each minute of downtime can cost roughly $27,000, so the company needed an alerting and escalation solution that would quickly engage the right on-call responders and reduce costly outage time.

They implemented Everbridge IT Alerting to notify on-call personnel across multiple contact paths and automatically invite responders to a conference bridge. Time to get the right experts on a call dropped from 20–30 minutes to under 5 minutes (an ~80% improvement), MTTR fell by more than 30 minutes—avoiding thousands in lost revenue per incident—and the tool, set up in about 15 days, is now also used for routine high-priority issues to prevent downtime before it occurs.

American Hospitality Holding Corporation

Gregg B.

Manager, Data Center Operations