Case Study: Upstate Concierge Medicine achieves HIPAA-compliant mobile telehealth and improved patient engagement with Everbridge (HipaaBridge)

How Upstate Concierge Medicine Uses HipaaBridge to Improve Patient Outcomes

Upstate Concierge Medicine & Management (UCM) is a regional telemedicine practice that provides turnkey telehealth services for healthcare organizations, employers and colleges in upstate New York. As UCM built a replicable collaborative telemedicine model, it lacked a secure mobile way for clinicians to exchange pictures and video with patients—an essential capability for diagnosing conditions that require visual evidence and for improving remote patient communication.

UCM implemented HipaaBridge, a HIPAA‑compliant platform that combines secure text, photo and group messaging with video calls. The solution made visual communication simple and familiar for patients and clinicians, enabling remote diagnosis (for example, rashes), easier follow‑up, stronger patient engagement, and a more complete, scalable telehealth offering.

Upstate Concierge Medicine

Keith Algozzine

Chief Executive Officer