Case Study: Park Water Company achieves rapid, targeted customer alerts and improved emergency response with Everbridge

How the Park Water Company Used Everbridge To Improve Utility Communications

Park Water Company is an investor‑owned public water utility serving about 200,000 people across California and Montana through roughly 65,000 service connections and over 800 miles of pipeline. The company needed a high‑capacity, rapid communications system to notify thousands of customers in minutes during emergencies and routine operations because its previous processes were slow, manual, and caused spikes in call‑center volume.

Everbridge provided geographically targeted notifications (by ZIP, address, radius, or polygon) so PWC can send public‑safety alerts and maintenance notices to affected customers in minutes. The deployment improved emergency preparedness and customer service, reduced inbound support calls, and delivered significant time and cost savings by eliminating labor‑intensive outreach like door hangers and mailed notices.

Park Water Company

Mary Young

Park Water Company