Case Study: City of Inglewood achieves faster, targeted emergency communications with Everbridge

How the City of Inglewood uses Everbridge to Improve Citizen Notification Efficiency

The City of Inglewood, a rapidly growing Southern California community of more than 111,000 residents and a gateway to major commercial centers, needed a fast, dependable way to communicate with citizens, businesses, officials and internal departments for both emergencies and routine events. After major disasters exposed gaps in crisis communication, city leaders sought a platform to bridge their existing IT backups and meet expanding emergency management needs.

Inglewood implemented Everbridge, a unified mass‑notification platform, to send targeted alerts for incidents like a localized water‑main rupture, pre‑notify residents about a large bio‑decontamination drill, and manage staff call‑outs for police and city departments. The system delivered immediate ROI by enabling faster, more accurate notifications, strengthening interdepartmental collaboration, reducing dispatcher workload, and replacing slower, costlier methods with an easy‑to‑use solution requiring minimal training.

City of Inglewood

Michael D. Falkow

City of Inglewood