Case Study: Santa Clara Valley Transportation Authority achieves reliable emergency and operational communications with Everbridge

How Santa Clara Valley Transportation Authority Used Everbridge To Improve Control Center Operations And Emergency Response

Santa Clara Valley Transportation Authority (VTA) is the primary transit provider for 15 Silicon Valley cities, operating a fleet of more than 500 vehicles and serving over 3 million rides a month. With complex, day-to-day incident notification needs—from routine operational outages to life‑threatening emergencies—VTA required a best‑in‑class emergency alert system to reliably reach employees, contractors, elected officials, and community stakeholders across disparate contact methods.

VTA implemented Everbridge to send targeted alerts by role and geography, perform polling and remote roll‑calls, initiate emergency conference calls, and confirm employee safety. The platform provided a secure, off‑premise channel that maintained communications during an email outage and significantly improved accountability, response speed, and continuity of operations during crises.

Santa Clara Valley Transportation Authority

Mike Hursh