Case Study: Promise Regional Medical Center achieves faster STEMI response and lifesaving treatment with Everbridge Aware (Everbridge)

How Promise Regional Medical Center Uses Everbridge To Improve Patient Outcomes

Promise Regional Medical Center is a 200‑bed nonprofit in Kansas serving more than 65,000 patients a year and has seen its cardiology caseload grow 64%. With STEMI heart attacks requiring rapid door‑to‑balloon treatment, the hospital’s one‑way pager system and manual callback processes left operators with poor visibility, slow escalations and communication bottlenecks that risked patient outcomes and complicated Joint Commission compliance.

Implementing Everbridge Aware gave Promise automated, two‑way STEMI alerts, real‑time confirmations and an auditable trail, dramatically reducing team contact and activation time and improving chances of survival and recovery. The platform also consolidated multiple legacy tools and expanded to security, nursing callbacks and physician communications, increasing efficiency, compliance visibility and overall patient‑safety capabilities.

Promise Regional Medical Center

Victoria O’Neal

Telecommunications Manager