Case Study: Large US Hospitality Company reduces downtime and saves revenue with Everbridge IT Alerting

How IT Alerting Can Save Your Business Money

Large US Hospitality Company, a major hotel holding company operating more than 6,300 hotels and 500,000 rooms across 35+ countries, faced costly IT outages that could lose about $27,000 per minute. Its 24/7 monitoring team could identify incidents, but it still took 20–30 minutes to gather the right experts on a conference bridge, slowing response and increasing downtime risk. The company turned to Everbridge and its IT Alerting solution to improve incident coordination.

Everbridge implemented IT Alerting to automate alerting, on-call scheduling, escalation, and mobile notifications so the right IT staff could be reached faster. As a result, the company cut bridge setup time to under 5 minutes, an 80% reduction, and reduced MTTR by more than 30 minutes per incident, saving thousands of dollars in lost revenue. It also uses Everbridge to speed up routine high-priority communications and help prevent downtime before it starts.