Case Study: Hong Kong University of Science and Technology achieves 20% higher survey response rates and automated campus communications with Everbridge

How Hong Kong University of Science and Technology leverages Everbridge to increase audience attention and response rates while reducing repetitive IT tasks

Hong Kong University of Science and Technology (HKUST), a top‑ranked international research university with about 15,000 students, needed better ways to build campus culture, collect student feedback and deliver action‑oriented messages. Traditional channels—public announcements and email—were proving inadequate in busy computer labs where quiet study is essential, announcements had to be manually scheduled, and email surveys produced low response rates.

HKUST adopted Everbridge (formerly SnapComms) Desktop Alerts, Wallpaper and Survey tools across its 400 lab PCs, delivering pop‑up alerts for timed actions, attention‑grabbing login wallpapers to reinforce values and automated in‑app surveys. The solution boosted survey response rates by 20%, removed repetitive manual tasks, improved message cut‑through, and led the university to renew and expand the licensing campus‑wide.

The Hong Kong University of Science and Technology

William Wan

Head of Teaching Technologies