Case Study: Creation Finance achieves improved employee engagement and faster internal communications with Everbridge's SnapComms

How Everbridge is helping one of the world’s most prominent banking institutions position itself for future growth and comfort through improved communications and staff engagement

Creation Finance Personal Finance, part of a major banking group serving 27 million customers across 30+ countries, needed to fix failing internal communications. Reliant on slow, email-based messaging, the company struggled to reach non‑desk and dispersed teams, creating information black spots that risked missed deadlines, mistakes and lower employee engagement.

They rolled out SnapComms channels—desktop tickers, screensavers and desktop alerts—backed by scheduling, recurrence and strict governance to control sends. The tools delivered faster, highly visible messages, boosted engagement (screensavers ranked particularly effective in a staff survey), and gave communicators confidence that critical information reached staff, producing consistently positive feedback and supporting future growth.

Creation Finance

Jennifer Hayward

Senior Internal Communications Manager