Case Study: Queens Health Network achieves real-time, targeted staff communications with Everbridge

How Everbridge brought improved hospital communications to Queens Health Network by bringing better control over when, who, and how to send messages

Queens Health Network, a major healthcare provider in Queens, NY with 5,500 staff across two hospitals, faced a communications problem: mass emails and the intranet were causing email fatigue and left many employees unreachable during urgent IT outages and emergencies because some staff lacked email access or regular computer availability. QHN needed a fast, reliable internal channel that would get immediate attention and reach all staff.

In March 2011 QHN implemented Everbridge Engage—adding desktop alerts, tickers, screensavers, staff surveys and quizzes—to deliver targeted, real-time notifications for IT outages, clinical emergencies and training. The platform improved message readership, enabled role-based targeting and reporting, became preferred over email, and attracted interest from other hospitals within the network.