Case Study: Ericsson achieves faster incident response and customer transparency with Everbridge IT Alerting

How Ericsson Uses Everbidge IT Alerting to Improve IT Incident Response Times

Ericsson’s MediaFirst unit delivers large-scale, high‑quality pay‑TV services and needed to maintain flawless, around‑the‑clock operations. To handle unpredictable “black swan” events and routine provisioning or network issues, Ericsson required a robust critical communications solution to quickly alert IT teams, coordinate partners, and keep operators and consumer end‑users informed.

Everbridge provided a flexible, scalable IT‑alerting platform that ensures the right experts are engaged immediately and enables multi‑channel notifications (text, email, voice) to millions of consumers. The solution shortened mean time to detect, alert and verify incidents, improved transparency and customer confidence, and helped Ericsson protect its brand by resolving issues faster and keeping stakeholders informed.

Ericsson

Marky Hydar

Head of Development Operations