Case Study: Digital Realty achieves rapid, reliable global customer notifications with Everbridge

How Digital Realty Uses Everbridge to Improve Customer Experience Management

Digital Realty, a global data center provider with more than 100 properties in 30 markets, needed a fast, reliable way to send time-sensitive messages to customers across the U.S., Europe and Asia‑Pacific. Before Everbridge, notifications relied on email groups and phone calls from a few staffers, creating delays of an hour or more for customers to be informed during critical incidents.

Everbridge provided a scalable, easy-to-use critical communications platform that lets Digital Realty’s Operations Command Center instantly notify customers worldwide, use incident templates, and add SMARTWeather monitoring. The solution reduced initial notification time by over an hour at average sites, handled events affecting dozens to hundreds of customers, improved customer confidence during outages (for example a multi-day generator event), and was deployed smoothly with Everbridge professional services.

Digital Realty

Mark Vaillancourt

Director of Command Center Operations