Case Study: Colt Technology Services achieves unified global business continuity and faster emergency communications with Everbridge

How City Index Used Everbridge to Improve Global Critical Communications

City Index is a leading UK provider of spread betting, forex and CFD trading with more than 400 employees across six countries and customers in over 50 markets. The company needed a more reliable, globally effective emergency communications and business continuity solution after its previous supplier fell short, facing challenges from multiple time zones, engagement gaps among managers, and communication restrictions in places like China.

City Index adopted the Everbridge platform, using a tailored portal and app to reach staff worldwide, plus location mapping and staff-specific records (first aiders, fire marshals, travel and nearest station details) to improve incident response. The system unified processes, enabled regular testing, supported real events (including an Australian incident), increased manager engagement and staff data upkeep, and helped position City Index as a model for disaster recovery and business continuity.

Colt Technology Services

Hana Gray

Office Manager