Case Study: CIBC Mellon achieves faster, more reliable critical communications with Everbridge

How CIBC Mellon Uses Everbridge to Improve Business Continuity for Its Financial Services

CIBC Mellon, a leading asset-servicing firm managing more than C$1.5 trillion and over 1,200 geographically dispersed employees, faced the challenge of quickly communicating during time-sensitive operations and a growing range of continuity threats — from natural disasters to IT outages and other disruptions.

The company implemented Everbridge’s Unified Critical Communication Platform for multi-channel alerts, threat monitoring (with NC4), polling and HR auto-feeds. The solution enabled rapid, targeted two-way communications and post-event analysis, boosting response rates from ~60% to over 80% after adding personal cell numbers and allowing CIBC Mellon to confirm staffing and operational status within 90 minutes during a major ice storm.

CIBC Mellon

Christopher Horne

Assistant Vice President, Business Continuity Management and Corporate Security