Case Study: Children's Hospital of Philadelphia achieves instant, enterprise-wide critical communications with Everbridge

How Children's Hospital of Philadelphia Uses Everbridge to Improve Patient Communications

Children’s Hospital of Philadelphia (CHOP), the nation’s first hospital devoted exclusively to pediatric care and home to one of the largest pediatric research programs, needed a reliable way to reach its large workforce during critical incidents. CHOP required a method to quickly notify and mobilize more than 18,000–20,000 staff across roles, locations and devices while ensuring the right workflows and on-call teams were triggered.

CHOP deployed Everbridge’s unified critical communications platform, integrated with HR and paging systems, to deliver role‑based, contextual alerts, device escalation and receipt confirmation via prebuilt templates and rules. The result: immediate enterprise‑wide messaging with one click, fast targeted activations for code teams and command centers, rapid staffing during an EHR outage (collecting availability from ~1,300 clinicians and staffing dozens within minutes), and a more process‑driven, reliable incident response that shortens decision cycles and speeds recovery.

Children's Hospital of Philadelphia

Brian F. Maguire

Emergency Preparedness Planner