Case Study: ArchCare achieves improved operational awareness, increased staff engagement and reduced helpdesk calls with Everbridge Engage

How Archcare Improved Operational Awareness, Staff Engagement and Focus

ArchCare, a New York provider of in‑home and community healthcare, nursing homes and hospitals with 3,000 staff across 24 sites, faced fragmented internal communications. CIO Mitze Amoroso identified problems including information overload, low email response rates, varied shift patterns and a dispersed workforce, which made it difficult to ensure critical updates, compliance and behavioral-change messages reached the right people at the right time.

To address this, ArchCare implemented Everbridge Engage—branded desktop alerts, scrolling tickers, screensavers and RSVP alerts—tailoring channels to message urgency and running multi‑channel campaigns (e.g., ICD‑10 switchover, cybersecurity awareness). The platform reduced helpdesk call volume during outages, sped incident resolution, increased staff engagement and measurably improved compliance and operational awareness while keeping communications low‑intrusion for care settings.

ArchCare

Mitze Amoroso

Chief Information Officer