Case Study: Guy’s & St Thomas’ NHS Foundation Trust achieves faster, more reliable incident response with Everbridge

Guy’s & St Thomas’ NHS Foundation Trust - Customer Case Study

Guy’s & St Thomas’ NHS Foundation Trust, which runs three busy London hospitals treating more than two million patients a year, needed a faster, more reliable way to alert and mobilise staff during incidents—from power and IT outages to security or supply‑chain disruptions. The Resilience Management team required confirmed message delivery and rapid status updates to know who was available to respond and to protect patient care.

The Trust deployed Everbridge’s multi‑channel critical communications platform to send templated alerts and quick polls to over 1,100 incident‑response staff. In testing the system achieved an 80% response within two minutes, reduced Mean Time to Know for IT issues, and proved invaluable during a large major‑incident exercise—giving instant visibility of available personnel and enabling faster, more effective deployment without overloading phone systems.

Guy’s & St Thomas’ NHS Foundation Trust

Jess Child

Resilience Manager