Case Study: Gordon Food Service achieves reduced downtime and increased operational efficiency with Everbridge

Gordon Food Service achieves less downtime and increased efficiencies with xMatters

Gordon Food Service, a large foodservice retailer and distributor, needed reliable real-time alerting and escalation for production‑down incidents and business continuity events (from system outages to safety emergencies). Previous approaches were manual or flaky, causing slow reactions, unnecessary downtime, and risks to operations and employee safety.

By implementing xMatters—using its REST API, prebuilt ServiceNow integration, and custom connectors—GFS automated incident notification, escalations, and safety messaging while capturing auditable logs and reports. The outcome was faster reaction times, less downtime and cost, higher operational efficiency, and dependable, scalable support and reporting for compliance and legal needs.

Gordon Food Service