Case Study: Glasgow Electric Plant Board achieves reliable, cost-effective critical customer communications with Everbridge

Glasgow Electric Plant Board - Customer Case Study

Glasgow Electric Plant Board, the municipal utility serving Glasgow, Kentucky since 1962, needed a fast, simple way to notify customers about peak energy usage, outages, and other critical information—especially after becoming the first TVA utility to add a separate residential demand charge. They required frequent (about 4–6 times monthly) alerts to help customers avoid higher bills and needed a reliable external communications tool that could also support occasional internal notifications.

They implemented Everbridge for critical customer communications. The platform provided an easy-to-use, low-downtime solution that handled peak alerts, neighborhood service notices, and personnel messaging, delivering strong ROI and consistent, cost-effective performance that met the utility’s needs and helped customers reduce their energy costs.

Glasgow Electric Plant Board

Bill Anderson

Customer Relations Manager