Case Study: New Zealand Fuel Distributor achieves sub-30-second outage communications and reduced helpdesk tickets with Everbridge SnapComms Engage

Fuel Distributor Overcomes IT Outage Challenges with Everbridge

A New Zealand fuel distributor with branded service stations struggled to reach key stakeholders during IT outages, causing increased helpdesk tickets, slow updates from technology and internal communications teams, and operational downtime.

They implemented Everbridge SnapComms Engage to send desktop notifications and SMS from a single platform, enabling communications to service stations in under 30 seconds. The solution reduced helpdesk tickets, saved an estimated $50K in development costs, boosted staff engagement by 50% through surveys and quizzes, and saved over 20 hours (and associated costs) during annual security audits.