Case Study: American Government Agency achieves verifiable mass notification and improved business continuity with Everbridge Mass Notification

Everbridge dramatically increases a government agency’s ability to communicate

An American government agency relied on Everbridge to improve its ability to notify roughly 500 statewide staff about service outages, inclement weather, and other emergencies. Previously dependent on email and fragmented methods, the agency struggled to reach employees quickly and reliably, putting continuity of operations and staff safety at risk.

The agency deployed Everbridge Mass Notification and Urgent Desktop alerts (public cloud), implementing multi-channel messaging (email, SMS, phone), reusable templates, and verifiable delivery receipts; the straightforward, month-long rollout scaled to 500 users with minimal maintenance. The solution dramatically increased mass-notification capability, improved productivity and communication, streamlined crisis response, and strengthened continuity planning—earning a customer satisfaction rating of 9/10.